Cancellation Policy
At Deihu Experiences, we work to offer you a quality stay and clear planning for both parties. Please read our cancellation policy carefully before confirming your reservation.
Cancellations
- Once the reservation is confirmed, the amount paid is non-refundable, regardless of when the cancellation occurs.
- This condition is due to the reservation blocking specific dates and requiring advance planning of resources.
Reservation Modifications
- If you need to change your dates, you may request it in writing.
- Modifications are subject to availability and possible rate differences.
- If rescheduling is not possible, the non-refundable conditions will apply.
No Show
- If the guest does not arrive on the check-in date without prior notice, the reservation will be considered cancelled, and no refund will be issued.
Early Departure
- In the event of an early departure, no refund will be given for unused nights.
Legal Framework
- This policy complies with current consumer protection regulations, which establish that accommodation services with specific dates are excluded from the general right of withdrawal.
- This policy does not limit any rights granted to consumers by law.
Acceptance of the Policy
- By making a reservation, the guest declares having read, understood, and accepted this cancellation policy of Deihu Experiences.